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1.877.245.3007

Monday - Friday 8am - 5pm MST

Free shipping

on orders over $50. Under $50 ship for $5. Restrictions apply.

HOP ON THE WAGON.

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Customer Service

Meet Bikewagon's Customer Service Team!

We're eager to please. If you need any help with the order process or to make a return, you may find the information you need below. If you have any other questions, don't hesitate to call, email or visit us in person!


Contact us

Email


Or submit a question using our contact form.
We strive to answer all emails within 24 hours.

Phone

1-877-245-3007
8 a.m. - 5 p.m. MST
Monday - Friday

Live Chat Support

Talk with a specialist:
Online hours: weekdays, 8 a.m. - 5 p.m. MST


In-store

Visit our retail shop
680 W 200 North
North Salt Lake, Utah 84054


Common customer service issues

Shipping & Delivery
In-stock items will be shipped within 24 hours of order placement and usually arrive within 4-5 days for domestic delivery. Orders of single or multiple products ship to anywhere in the continental (lower 48) United States for a flat rate of $5.00. For the same area, orders of $50 or more ship free. Please note that oversized items (complete bikes, wheelsets, etc.), as well as international orders and orders to Alaska and Hawaii, are excluded from free and flat-rate shipping. We can ship most products internationally using the United States Postal Service.
For more information, read our entire shipping policy.
For answers to specific questions, please contact a customer service agent.

Privacy & Security
We take your privacy seriously. We hate it when people sell our email addresses, precious bodily fluids and other valuable information, so we would never do that to you. Seriously, our information is stored on a secure server, and we won't bombard your inbox without your permission.
Go ahead and read our privacy policy for more information. It's pretty boring, but some attorneys enjoy it.

Returns
You got a problem with what we sent you? Hey, it's cool. Usually we'll take it back.
If we sent you the wrong product, or if the product listing was misleading or inaccurate (facepalm!), you can return the product free of charge. If you need to return the product because of some other reason that wasn't our fault, you will be responsible to pay the return shipping costs.
Contact our friendly customer service department and they will help you out. You can also read our entire return policy for more information.

Ordering
The easiest way to make a purchase is through this secure website. We've tried to make online ordering as quick and simple as possible, with multiple options for safe, convenient checkout.
If you have a severe mistrust of anything online, we still encourage you to make your purchase on the website (again, we do everything we can to make it secure), but we can also take your order over the phone.

Payment
We accept all major credit cards. We're also happy to offer you the option to checkout using Paypal.

Local Pickup
We're happy to offer a local pickup option. Why are we happy to do so? Well, it saves you shipping funds, and we get to see that beautiful mug of your's.
Here's what you do: At checkout, just check the "IN-STORE pickup" option.
Call or email us and let us know when you'll be stopping by, so we can have your order ready for you.
Our address: 680 W 200 North, North Salt Lake, Utah.

Updating Account Information
Let's say you've changed your email or your shipping address. Or maybe you've decided to change your name from "Ryan" to "Z."
Just log into the My Account page and you can edit any information you choose.

Holiday Hours
Bikewagon's customer service department will be closed or have limited availability on the following holidays:
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve (half day)
  • Christmas
  • New Year's Eve (half day)
Please feel free to leave a voicemail or send an email on any of these holidays and we will respond by the next business day.